Staff

Rules applied for Staff/ Organizers

𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 / 𝐁𝐞𝐡𝐚𝐥𝐟 𝐨𝐟 𝐒𝐤𝐲𝐇𝐢𝐤𝐞𝐫

We are operating as a Digital Business which means every staff is part of our team, and as a team do our best for future betterment and success.

Staffs will always represent the business's credibility and quality. Please be aware of your attitude and acts.

You’re bound to show emotions in dealing with griefers, hackers, immature person. Do make sure it’s not publicly or considered to be public shaming.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 / 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐛𝐢𝐥𝐢𝐭𝐲

Staffs must have certain sense of duty and self-discipline to complete your tasks regularly and orderly. It is acceptable if you find your current task difficult or beyond capabilities. Never keep it to yourself, and share your thoughts and problems. We are a team. Let us help each other with what we can.

Staff is expected to complete their tasks in the allocated period of time. Duties will be allocated fairly in #🧰⼁tasks .

Please remember that shirking your responsibilities will only cause additional tasks to others. Try to notify, update and inform of the progress of your task. No one likes to be left hanging and clueless.

Always communicate with your respective chain of command or job issuer on the completion of task and/or a time frame of when the task can be completed. Else, you owe an explanation on the reasons/difficulties experience completing the task.

Remember to notify of your emergency, hectic schedule, and your period of inactivity in #📁⼁forms

Everyone is expected to perform well on the task given. If you’re having any from of difficulties, please notify job issuer/ chain of command of your current predicament.

Do your best to keep your words/promise. Avoidance of responsibility will result in termination.

𝐎𝐧𝐥𝐢𝐧𝐞 𝐑𝐞𝐠𝐮𝐥𝐚𝐫𝐥𝐲

Staffs are requested to online > 3 days per week. At least 1 » ORGANIZERS « must online per day. (Shift timeslot)

Please inform Owner, Chain of Command, or your fellow staff members as soon as possible if something urgent or unavoidable circumstances happens to you. It would not even take 5 minutes to directly inform someone.

Any reasonable leave must fill up the form channel in #📁⼁forms ᴇɢ. Examination, Sick, Over-working, Seasonal Holiday

𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥, 𝐦𝐚𝐭𝐮𝐫𝐞𝐝 𝐦𝐞𝐧𝐭𝐚𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐛𝐞𝐡𝐚𝐯𝐢𝐨𝐮𝐫

Staffs are expected to show a professional image and friendly attitude to resolve and overcome every situation.

Proper actions will result in a better gaming environment for everyone.

No one knows everything. Never be ashamed if you do not know something. Seek counsel from someone who knows. You are never wrong to be clueless at something, but its never right to pretend being wise and causing further complications to others in the future.

𝐑𝐢𝐠𝐡𝐭𝐬 𝐭𝐨 𝐡𝐨𝐥𝐝 𝐜𝐚𝐬𝐞𝐬 / 𝐏𝐮𝐧𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬

Staffs have the right to judge cases and punish violator, provided with proof.

Never take sole responsibility for making a decision or punishment. Consult others, so that a better, or best action can be taken.

Please provide fair and reasonable judgement at moderation-logs. Listen to all parties involve, not just one side.

Never play judge, jury and executioner. Seeking counsel, provide evidence, and always hear all versions of the story/issue.

𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 / 𝐓𝐞𝐚𝐦𝐰𝐨𝐫𝐤𝐢𝐧𝐠

Communication, Listening and Teamworking are highly required.

Any Changes and Decisions must be discussed/informed orderly.

We have Monthly Meeting , please prepare necessary files/ slides/ videos.

𝐑𝐞𝐰𝐚𝐫𝐝𝐬

We do provide rewards like bonuses, bound to the level of server success and a steady stream in revenue.

We also have special meeting in Kuala Lumpur to meet up, or a celebratory gathering whenever the big project is done.

𝐓𝐞𝐫𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧:

Any breach/incapability’s/attitude problems of any of your responsibilities will result in termination.

Termination is not definitively immediate. Everything will be judge according to the seriousness of the issue, or how long has it been unresolved.

Termination will be made if staff is offline for 1 week without giving any reason/application/notification for leave.

Resignation requires the submission of Resignation Letter 2 weeks before leaving.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐋𝐞𝐚𝐯𝐞:

Any reasonable leave must fill up the form channel in #📁⼁forms

ᴇɢ. Examination, Sick, Over-working, Family events, Personal issues

Non-reasonable leave will cause the reduce of SH personnel overall performance, which means you salary will be deducted.

Inactive for 3 days + will be examine/evaluated accordingly (keep asking your reason), unless reasonable reasons are provided.

Remember that by shirking your responsibility, you’re adding it to some one else. SH personnel are required to submit your time table through giving it to 𝗙𝗚

Documentations

𝐔𝐩𝐝𝐚𝐭𝐞𝐬 𝐋𝐨𝐠𝐬

» ADMINS « are required to constantly update or revise their Daily/Weekly/Monthly updates periodically at #📋⼁update-log

𝐆𝐮𝐢𝐝𝐞𝐥𝐢𝐧𝐞𝐬 & 𝐑𝐮𝐥𝐞𝐬

Every Command, Guideline, and Rules are stated in Wiki and #📝⼁guideline

Guidelines are provided as references. Staff can determine a better and appropriate solution based on the case.

Please refer to staff rules to ensure every action is in compliance with SH Please refer to command list to ensure every action is in compliance with SH

ᴇɢ. Punishment guidelines, Staff Rules, Command List (;shelp)

𝐒𝐞𝐫𝐯𝐞𝐫 𝐈𝐧𝐟𝐨

Most of the server info are required to be confidentiality. Although there's still people using our resources as their own benefits, we still wishes that we have our unique and privacy as a human being.

Cases Application

𝐀𝐠𝐞𝐧𝐜𝐲 𝐩𝐫𝐨𝐛𝐥𝐞𝐦

Example, you joined staff team for your personal advantage outside of SH server, such as taking plugins, SH internal information, and releasing it somewhere else (other server/personal server).

Its could be relationship between: Staff and players / Owner and staffs / Owner and donators

Handle this wisely and carefully; As well as talk with » DIRECTOR « and » HOD « if you need assistance.

Please do not act on your own interest and emotions, think of the bigger picture and future view.

Staffs are not allowed to leak the information of the server. This is common practice in any organizations and should be uphold by every personnel affiliated with SkyHiker.

This includes abusing of power, trolling players, being a double agent (espionage), and openly advertising another server.

𝐎𝐯𝐞𝐫-𝐩𝐨𝐰𝐞𝐫 𝐚𝐧𝐝 𝐀𝐛𝐮𝐬𝐢𝐧𝐠

OP is only allowed for Owner, Co-Owners, and HOD, unless special permission is given.

Staff abusing their privilege is a SERIOUS PROBLEM, and will result in termination.

Be aware of your actions, and be mindful of your words. Find the proper platform/channel to discuss, inform, and mediate issues.

Any violations will be dealt with accordingly.

Serious violations will result in immediate termination and the wrong doer will be held responsible.

𝐓𝐫𝐢𝐚𝐥𝐬 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧

» TRIALS « is a probationary period of a new staff as Internship for 2 ~ 3 Months

HOD has the right to assess their manifestations.

Manifestations include observation, evaluation, probationary period, guidance and correct usage of privileged commands.

After the trial period, an offer letter will be given out within the period.

Any mistakes will be discussed and determined by HOD and Management Team.

You may have the probability to be terminated. Please constantly remember and be aware of your actions and words.

Any non-reasonable excuse will not be accepted. T&C applied